Acceptance of terms

By visiting our website, submitting an inquiry, requesting a quotation, or placing an order with LUMNIX Global, you agree to these Terms Conditions.

If you do not agree with these terms, please do not use our website or services.

Products and services

LUMNIX Global provides eco packaging products, custom packaging solutions, branded packaging kits, and related packaging consultation services.

Product specifications, materials, dimensions, colors, printing results, and finishing details may vary depending on production conditions, material batches, and customization requirements.

Quotations and pricing

Prices may vary based on product type, material, size, quantity, printing method, finishing process, packaging structure, and shipping requirements.

Any quotation provided by LUMNIX Global is based on the information available at the time of quotation. Final pricing may change if product details, order quantity, artwork, delivery address, or other requirements are modified.

Custom orders

For custom packaging orders, customers are responsible for providing accurate product dimensions, artwork files, logo files, color requirements, and other necessary project details.

Production may begin only after design details, specifications, quotation, and payment terms have been confirmed.

Artwork and approval

Customers are responsible for checking and confirming all artwork, spelling, colors, layout, dimensions, and product details before production.

Once artwork or production details are approved, changes may not be possible or may require additional cost and time.

Payment

Payment terms will be confirmed before order processing. Orders may require full payment or deposit before production begins, depending on the product type and order requirements.

LUMNIX Global reserves the right to delay processing or production if payment is not received according to agreed terms.

Shipping and delivery

Shipping time and delivery estimates depend on production schedule, shipping method, destination, customs clearance, carrier conditions, and other factors beyond our control.

International shipments may be subject to duties, taxes, customs fees, or other charges required by the destination country. These charges are the responsibility of the buyer unless otherwise agreed in writing.

Returns and cancellations

Due to the nature of custom packaging, customized products may not be eligible for return or cancellation once production has started.

For standard products, return or cancellation requests will be reviewed based on the order status, product condition, and applicable policies.

Website information

We aim to keep website information accurate and up to date. However, product descriptions, images, prices, specifications, and availability may change without prior notice.

Website content is provided for general information and may not represent final product details for every custom order.

Limitation of liability

LUMNIX Global is not responsible for indirect, incidental, special, or consequential losses related to the use of our website, products, services, shipping delays, production delays, or customer-provided information.

Our responsibility for any order is limited to the value of the products or services purchased, subject to applicable laws and agreed terms.

Changes to these terms

We may update these Terms Conditions from time to time. When changes are made, the updated date at the top of this page will be revised.

Continued use of our website or services after updates means you accept the revised terms.

Contact us

If you have any questions about these Terms Conditions, please contact us by email.