Order processing

Orders are processed after payment confirmation and after all required product details, customization information, and artwork files have been confirmed.

For standard products, processing usually begins within a short period after order confirmation. For custom packaging, processing time depends on design confirmation, material selection, printing requirements, and production schedule.

Production time

Production time varies depending on product type, quantity, material availability, and customization complexity.

• Standard packaging products may require less preparation time.
• Custom printed packaging may require additional time for artwork confirmation and production setup.
• Large quantity or special material orders may require longer production schedules.

Shipping methods

We may use express delivery, air freight, sea freight, or other suitable shipping methods depending on your destination, order size, delivery timeline, and product volume.

The final shipping method will be confirmed before shipment based on your order requirements and quotation details.

Shipping costs

Shipping costs are calculated based on package weight, volume, destination, shipping method, and order quantity.

For custom orders or bulk packaging orders, shipping fees may be quoted separately after product details and delivery address are confirmed.

Delivery time

Delivery time depends on the selected shipping method and destination country or region.

Estimated delivery dates are provided for reference only. Delays may occur due to customs inspection, weather conditions, carrier delays, holidays, or other circumstances beyond our control.

Customs, duties, and taxes

International shipments may be subject to customs duties, import taxes, brokerage fees, or other charges required by the destination country.

These charges are the responsibility of the buyer unless otherwise agreed in writing.

Shipment tracking

When tracking information is available, we will provide the tracking number or shipping update after the order has been dispatched.

Tracking updates may take some time to appear depending on the shipping carrier and destination.

Damaged or lost shipments

Please inspect your shipment after receiving it. If products are damaged during shipping, contact us as soon as possible with photos of the package, product condition, and shipping label.

We will review the case and assist with the next steps based on the carrier policy and order situation.

Contact us

If you have questions about shipping, delivery time, or logistics options, please contact us before placing your order.